The A O Smith customer support team can assist with various services and is reachable at (877) 552-0010. This A O Smith phone number is a toll-free number. It can help with product installation, debugging, or clearing error codes associated with tankless systems, water heaters, or water treatment equipment. Customers can also obtain directions on RMA (Return Merchandise Authorization) procedures, warranty coverage, and claims involving component replacements. Though A. O. Smith can assist you with warranties and product issues, the labour needed for installations or repairs is often arranged through installers or resellers. The customer support staff can help with orders, provide parts assistance, and locate authorised service specialists or replacement components.
A O Smith customer service lacks a clear, general client service email address. Rather, anyone looking for assistance should utilize the contact request form on their official website. This ensures that questions are directed to the appropriate department depending on the product's kind and the selected problem. The dedicated A O Smith email address is infosecpolicy@aosmith.com for legal and privacy-related matters. Handling legal issues as well as information security inquiries calls for this address.
Based in Ashland City, Tennessee 37015, United States, A. O. Smith headquarters is at 500 Tennessee Waltz Parkway. This is the primary office overseeing corporate affairs. Customers may also deliver legal or formal papers and mail written communications to the General Counsel at A. O. Smith Corporation, 11270 West Park Place, Milwaukee, Wisconsin 53224. Legal matters inside the firm, as well as corporate governance, center on these two areas.
A. O. Smith's technical support personnel have quite flexible client service hours. The support team is available from 8:00 AM to 10:00 PM EST, Monday through Friday. On weekends, the crew works from 9:00 AM to 6:00 PM EST. These extended A. O. Smith hours enable customers to find help with components, submit service queries, or troubleshoot products. Even if phone support is simple during these hours, live chat help is unavailable on their website.
Customers should visit the official A O Smith website and the Support section. However, this menu choice will take you to the appropriate page for service requests. Choose Contact Customer Support at the bottom, from there. This section helps you choose your product types, such as heaters, electric tankless heaters, gas tankless heaters, expansion and pump tanks, commercial water heaters, or softeners. This form gathers crucial information like your product model, serial number, contact information, and a description of your issue to guarantee your request is sent to the proper support team. For customers who want social media, A. O. Smith maintains active profiles on Facebook, X (formerly Twitter), LinkedIn, and YouTube.
